To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Thai Pothong is committed to providing our valued customers with high-quality, freshly cooked and ready to eat, take-away or home-delivered food. However, we do understand sometimes refund requests may be made. This policy sets out circumstances in which we may provide refunds in respect of a specific issue, at our absolute discretion. We will gladly replace or refund incorrect products received or products that have been damaged or spoiled during transport by our staff. Thai Pothong will not issue refunds for:

• Change of mind or incorrect product choice.
• If the food has spoiled as a result of not been consumed within a reasonable time after it has been received by the customer.

For all returns and replacement enquires please call on Thai Pothong by phone or email within one hour of receipt of your order.